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Return Policy

Online Return Policy

Hi there sorry that your new KANIA piece did not work out for you, we pride ourself in a high quality product and want you to be fully satisfied with your purchase.  Simply return your unworn piece in its original packaging with tags attached within 15 days of date received and we will provide you with a full refund.  Any item returned after 15 days will automatically be given a store credit that is redeemable at our flagship store located at 145 York Street Ottawa Ontario as well as at participating tradeshows and online. All returned items must be in original condition and in their original packaging, unwashed and unworn.  KANIA will not accept any items with any signs of wear or without original tags.

All sale items and gift card items are final sale.  Any item returned without a Return Merchandise Authorization will have a restocking fee of 25% of the original item price.

To request a Return Merchandise Authorization please send an email to kania.ca@gmail.com  In this email please include your first and last name, the item(s) you wish to return and the reason for the return.  We will get back to you with the Return Merchandise Authorization that you will need to include in your return shipment.  Once our warehouse has received your item and it has been checked in we will issue you your refund or gift card.

Please return your package with trackable shipping to ensure proof of delivery.  Please allow 2-3 weeks for your return to be received and processed.





In Store Return Policy

Hi there sorry that your new KANIA piece did not work out for you, we pride ourself in a high quality product and want you to be fully satisfied with your purchase.  Simply bring your unworn piece with tags attached within 15 days of date purchased and we will provide you with a full refund.  Any item returned after 15 days will automatically be given a store credit that is redeemable at our flagship store located at 145 York Street Ottawa Ontario as well as at participating tradeshows and online. All returned items must be in original condition and in their original packaging, unwashed and unworn.  KANIA will not accept any items with any signs of wear or without original tags.

 

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